Terms and Conditions

The terms and conditions set out below (herein referred to as the “Terms of Use”) apply to the entire contents of the website under the domain name “leisureworldgroup.com” (herein referred to as the “Website”) and to any email correspondence between Leisure World Group Limited companies and you (“you”, the “user”). Please read the Terms of Use carefully. By continuing to use the Website you are confirming that you accept the Terms of Use. If you do not agree to the Terms of Use in their entirety, you must not use this Website.


If you are under 16, you must ask your parent or a guardian before you: email the website, or ask us to contact you via email; send any information to us
Continued use of the Website and any of the services offered by it, confirms that you have received the consent of your parent or a guardian.


This website is the official website of Leisure World Group Limited and it’s trading subsidiaries which are Catterick Caravan & Camping Centre Limited, Ebor Leisure World Limited, and Tyneside Leisure World Limited, (herein referred to as "we", "us", “our” or “the Company”). If you have any comments or questions about the Website or any of our services please contact us as below:

Catterick Caravans Leisure World

Catterick Bridge
North Yorkshire
DL10 7JB

0845 61 71 640
Email: mail@catterickcaravans.com

Catterick Caravans Leisure World is a trading name of Catterick Caravan and Camping Centre Limited. Directors: C.M Kinsell and M.A Kinsell. Registered in England and Wales. Registered no. 6004556. VAT no. GB 123 4040 67. Registered Office: Catterick Bridge, Richmond. Yorkshire. DL10 7JB

Ebor Leisure World Limited. Directors: C.M Kinsell and M.A Kinsell. Registered in England and Wales. Registered no. 7915090. VAT no. GB 123 4040 67. Registered Office: Catterick Bridge, Richmond. Yorkshire. DL10 7JB

Tyneside Leisure World Limited. Directors: C.M Kinsell and M.A Kinsell. Registered in England and Wales. Registered no. 7915051. VAT no. GB 123 4040 67. Registered Office: Catterick Bridge, Richmond. Yorkshire. DL10 7JB

Leisure World Direct is a trading name of Catterick Caravan and Camping Centre Limited. Directors: C.M Kinsell and M.A Kinsell. Registered in England and Wales. Registered no. 6004556. VAT no. GB 123 4040 67. Registered Office: Catterick Bridge, Richmond. Yorkshire. DL10 7JB

Catterick Caravan & Camping Centre Limited, Ebor Leisure World Limited, Tyneside Leisure World Limited, are the trading subsidiaries of Leisure World Group Limited. Leisure World Group Limited. Directors: C.M Kinsell and M.A Kinsell. Registered in England and Wales. Registered no. 7914581. VAT no. GB 123 4040 67. Registered Office: Catterick Bridge, Richmond. Yorkshire. DL10 7JB


Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use and protect data.
The entire content of the Website is protected by copyright and other intellectual property rights and laws throughout the world.

Ownership Of Materials And Licence Terms

By using the Website you agree not to:

  • Copy any of the materials on the Website for commercial exploitation;
  • Link to the Website from any other website, intranet or extranet site without the our prior written consent
  • Interfere with or disrupt the Website or our services;
  • Post any information on or send any information via the Website that does not comply with our Acceptable Use Policy set out below; or
  • carry out any activity that may infringe the rights of any other person

If you send any comments, suggestions or materials to us from, or concerning the Website, the Company, it’s management or staff or any other matter (herein referred to as “User Materials”): we shall be entitled to distribute via any media we deem appropriate, or sell and otherwise use such User Materials for any and all commercial and non-commercial purposes; and

you warrant that you have obtained all necessary licences and/or approvals in order to allow us such use.

Acceptable Use Policy

Any materials which you contribute to or send via the Website must:
stated facts must be accurate opinions stated should be genuinely held; and comply with all applicable law in the United Kingdom and in any country from which they are posted
Any and all materials which you contribute to or send via the Website must not:

be unlawful, aggressive, defamatory, obscene, harassing, explicit or racially or ethnically offensive;

facilitate or promote illegal activity;

be or contain anything which is technically harmful (including, without limitation, a computer virus, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);

infringe the intellectual property rights or other rights of any third party;

promote unlawful violence, discriminate based on race, gender, colour, religious belief, sexual orientation, disability; or

be contributed or sent for commercial gain.

Website Availability

The Website is accessible free of charge, we cannot guarantee that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or any part of the Website at any time without notice and without incurring any liability.

Links From This Website

We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over, and will have no liability in respect of, those third party websites.


Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from the Website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy Of Information

All care has been taken to ensure that all information available on the Website about us, our products and our services is accurate and up-to-date. However information on the Website may, from time to time, be inaccurate or out of date. We have no liability for any inaccurate information and reserve the right to alter it at any time.
Prices and product details may differ from that shown.
Offers, prices and product details may be subject to change.
The Website and all material available on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Website is provided to you on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms of Use, might have effect in relation to the Website.

Registration & Other Services

Website users may be offered the opportunity to subscribe and/or register to receive additional information from the Website to enrich their user experience & store information that may be useful to themselves. We are not under any obligation to accept a request for registration or subscription and reserve the right to suspend or terminate access at any time.
Responsibility for the security of any passwords issued by us or chosen by you rests with you.

Email Service

If you subscribe to any of our email services e.g. newsletters, your use of the content received through the email service will be subject to these Terms of Use.

Withdrawal of your Access to the Website

Any use of the Website or any materials provided on it other than in accordance with these Terms of Use is prohibited. If you breach any of these Terms of Use, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.


The Company, and all other parties (whether or not involved in creating, producing, maintaining or delivering the Website), and officers, directors, employees, shareholders or agents of any of the company, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with:
the Website;
the use, inability to use or the results of use of the Website; and
any websites linked to the Website or the material on such websites,
including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
Nothing in these Terms of Use shall exclude or limit the Company’s liability for:
death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
fraud; or
misrepresentation as to a fundamental matter; or
any liability which cannot be excluded or limited under applicable law.

Information Relating A Third Party

You undertake not to either include or otherwise disclose any confidential information or personal data relating to third parties in connection with your use of the Website without that third party's express written consent.


We reserve the right to change these Terms of Use at any time. The new version will be posted on the Website and will take effect immediately upon posting. If you use the Website after the new Terms of Use have come into effect any further use of the Website indicates your agreement to be bound by the new Terms of Use.

Part Exchange Service Terms & Conditions

By ticking on the ‘I accept the Terms & Conditions’ box you are accepting the following terms & conditions;


Valuer – Any subsidiaries of Leisure World Group Limited, Catterick Bridge, Richmond, North Yorkshire, DL10 7JB

Site – www.leisureworldgroup.com & it’s subpages

Valuation – The price offered by the Valuer to the prospective Owner

Product – The product details being entered into this site for the purpose of a valuation of a Caravan or Motorhome.

Owner – The person entering details into this website. Also the legal owner and registered keeper of the product of which the details are being entered into the Website.

Terms & Conditions

1. The Valuer provides the Valuation to the Owner based on their accurate appraisal of the product. The Valuation will be valid until it’s expiry date, which is documented on the Valuation e-mail sent by the Valuer.
2. The Owner warrants that their appraisal is accurate & complete.
3. The Valuer is permitted to adjust their Valuation once they are able to view the product at their premises, but only if the Customer’s appraisal is inaccurate in any way or if additional adverse information becomes known.
4. The Valuer reserves the right to reject the product if they are not informed about any significant items that affect the product value (e.g. Unknown registrations on stolen or write off registers).
5. The Owner warrants that they are the legal owner & registered keeper of the product and they have good title to sell it.
6. The Owner can only deliver the product to the Valuer at the agreed location at the appointed time.
7. The product must be roadworthy.
8. The Valuer will only buy the product from the Owner if they are the registered keeper of the product & they can provide the appropriate documentation.
9. The Owner will ensure that all relevant documentation for the product, that was disclosed on the appraisal, is brought with them when they deliver the product. Any items disclosed on the appraisal but not with the product may affect the product’s value.
10. The Valuer will pay the Owner the amount agreed as long as the product is as described. Payment will be made by business cheque unless other arrangements have been made.
11. If the Owner has outstanding finance on the product then this will either need to be fully cleared in advance of handing the product over or settled by the Valuer.
12. If the Owner has outstanding finance that is greater than the value of the product then the Valuer will settle such finance as long as they are in receipt of cleared funds for the difference between the settlement and the final agreed Valuation of the product.
13. All parts of this contract can only be amended in writing between both parties. Either by letter to The Leisure World Group, Catterick Bridge, Richmond, North Yorkshire, DL10 7JB
or by email to xxxx
Please also read the frequently asked questions below, to ensure everything has been covered before we progress with your valuation.

Part Exchange Service Frequently Asked Questions

Q: What happens if I don't enter full details of my product’s condition?

Our valuation is based on the details you provide us. We hold the details you enter when obtaining a valuation and will check that this information is accurate when we see your product for exchange. If your online appraisal does not match our appraisal of the product on viewing, we may need to adjust the valuation.

Q: What if I have outstanding finance?

We are a licensed credit broker and used to handling settlements on behalf of our customers. We will be happy to settle the outstanding finance as part of the transaction. Depending on the finance company, and due to Data Protection regulations, you may have to obtain your settlement in writing on our behalf. If you wish to settle the outstanding finance yourself, we will need written confirmation of full & final settlement from your finance company prior to us purchasing your product. Please note that it can take over 7 days to receive this after your finance company have received your payment.

Q: What if I owe more than the product is worth?

If you owe more on your finance than the value of the product, we will still be happy to buy the product, but you will need to pay us the shortfall by debit card when we purchase your product.

Q: Why do you need my email address and telephone number?

We need your email address so that we can send you your valuation, once it has been calculated. We ask for your telephone number so that we can get in touch if we have any queries about your product.

Q: How do you calculate the price for my exchange?

Our valuers take all the details that you enter into the website into account and individually price your product. We base our valuation on your description, so the more accurate the information you enter the better our valuation will be. We use our own market intelligence as well as trade books and market reports to give you the most accurate price we can. Our valuations are subject to viewing the product and should not be construed as a contract. The condition of your product must be confirmed by a member of our team prior to purchase.

Q: Is my information safe?

Your information is stored in full compliance with the 1998 Data Protection Act and will not be shared with any third party.

Q: How do I make an appointment?

Once you’ve accepted our offer we’ll contact you to agree a date, time & location where your product can be dropped off & appraised.