Terms and Conditions | Leisure World Group



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Terms and Conditions


The terms and conditions set out below (herein referred to as the “Terms of Use”) apply to the entire contents of the website under the domain name “leisureworldgroup.com” (herein referred to as the “Website”) and to any email correspondence between Leisure World Group Limited companies and you (“you”, the “user”). Please read the Terms of Use carefully. By continuing to use the Website you are confirming that you accept the Terms of Use. If you do not agree to the Terms of Use in their entirety, you must not use this Website.


If you are under 16, you must ask your parent or a guardian before you: email the website, or ask us to contact you via email; send any information to us Continued use of the Website and any of the services offered by it, confirms that you have received the consent of your parent or a guardian.


This website is the official website of Leisure World Group Limited, (herein referred to as "we", "us", "our" or "the Company"). If you have any comments of questions about the Website or any of our services please contact us as below:

Leisure World Group
Catterick Bridge
North Yorkshire
DL10 7JB

03332 412 710


Leisure World Direct is a trading name of Leisure World Group. Directors: C.M Kinsell and M.A Kinsell. Registered in England and Wales. Registered Office: Gatherley Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7JB. Registered number: 06004556. VAT number: GB 123 4040 67

Head office: Gatherley Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7JB.

Registered in England and Wales. Registered Office: Gatherley Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7JB
Registered number: 06004556. VAT number: GB 123 4040 67


Valuer – Any subsidiaries of Leisure World Group Limited, Catterick Bridge, Richmond, North Yorkshire, DL10 7JB

Site – www.leisureworldgroup.com & it’s subpages

Valuation – The price offered by the Valuer to the prospective Owner

Product – The product details being entered into this site for the purpose of a valuation of a Caravan or Motorhome.

Owner – The person entering details into this website. Also the legal owner and registered keeper of the product of which the details are being entered into the Website.

Terms & Conditions for Leisure World Group Ltd

(These terms & conditions do not affect your statutory rights)

1. Basis of the Sale

We consider these terms & conditions as well as the terms set out on the contract of sale to represent the whole agreement between you & us for the sale of the vehicle. Please check that the details in the terms & on the contract are complete & accurate before you commit yourselves to the agreement. If you think there is a mistake or an omission, please contact us immediately. Any variation to the terms or contract that you have agreed with our authorised employees or agents will only be binding if recorded in writing. We only accept responsibility for statements & representations by our authorised employees & agents that are made in writing. We do however consider all details agreed by our authorised employees & agents to be subject to Management approval.

1.1 This order is an offer by you to enter into a legally binding contract, which we are free to accept or decline at our absolute discretion. These terms shall become binding to both parties when:

a) We issue you with a written acceptance of an order or counter sign the order; or

b) We notify you that the vehicle is ready for collection or delivery; or

c) A deposit is paid by you signifying your agreement to the terms & conditions outlined.

2. Your Cancellation Rights Under the Distance Selling Clause

2.1 As a consumer you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013. This means that during the relevant period if you change your mind or decide for any reason that you do not want to receive or keep the vehicle, you can notify us of your decision to cancel the contract and receive a refund. If the agreement set out on the contract of sale has been completed without face to face contact between both parties (distance sold), you may give notice to cancel this agreement within 14 days of you receiving physical possession of the vehicle. Examples include online purchases.

2.2 If you cancel your Contract of Sale, we will provide you a refund, however please note that we are permitted by law to make deductions for depreciation & handling.

2.3 Your right to cancel under the distance selling clause will expire 14 days after the day on which you, or a third party on your behalf, has taken delivery of the goods. To exercise this right to cancel, please follow the instructions provided under clause 2.6.

2.4 Other Cancellation Rights Under the Terms & Conditions of the Contract of Sale

a) Where an agreement is subject to the inspection of a part exchange, We reserve the right to alter the P/X price or to reject the P/X if on detailed inspection of the P/X by us we discover any defects with the P/X that were not identified on the appraisal including without limitation, bodywork damage, water ingress, defective floor, tyres worn, or any other defects that affect the value of the P/X. Should we find it necessary to reduce the P/X value or reject the P/X, you will have the right to cancel.

b) Where an agreement is subject to the acceptance of finance proposed by our company, and in the event you are unable to obtain finance, you will have the right to cancel & under such circumstances receive a full refund of the deposit paid. This does not apply if you intended to fund the purchase through alternative means. 

2.5 Rights to cancel are not applicable under the following circumstances & do not fall within the distance selling clause (2):

a) Where a vehicle has been ordered to your own specification from the manufacturer & personalised to you;

b) The Contract of Sale was concluded on our premises or such other moveable premises that we routinely conduct business from. Examples include trade exhibitions such as the Lawns Caravan Show, Cottingham, the National Exhibition Centre, Birmingham, Event City, Manchester etc.

2.6 All Cancellations must be requested in writing by clear statement to the Group Head of Sales, Leisure World Group Ltd, Gatherley Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7JB. Cancellation requests will be responded to within 14 days of receipt of such correspondence. Alternatively e-mail: support@lwguk.com Advice about your legal right to cancel is available from your local Citizens Advice Bureau or Trading Standards office.

3. Demonstrators & Exhibition Vehicles

In the event that you agree to purchase a demonstrator or exhibition vehicle from our company, please note that the selling price reflects the following:

a) The vehicle has been subjected to footfall and therefore is likely to exhibitive signs of wear and tear both internally & externally.

b) Specifications may vary to those published in the brochure.

4. Your Part Exchange (P/X)

4.1 We provide you a P/X valuation on the understanding you have disclosed to us all matters which a prudent purchaser would want to know about, such as year, make, model, physical damage, defects or mechanical component failure. You are also obliged to declare any insurance claims carried out in relation to your P/X and confirm you are the sole owner, and the vehicle is not subject to any secured loans.

4.2 We reserve the right to alter the P/X value or even reject the P/X if on detailed inspection by us we discover defects that were not disclosed at point of purchase. Please refer to Clause 2.4a.

5. Your Awareness of Defects & Exclusions that may exist on this vehicle

a) The Leisure World Group will carry out a comprehensive Pre-Delivery Inspection on your purchase, however prior to your commitment to purchase; we would like to disclose all matters, including any defects either cosmetic or mechanical that will be ‘Excluded’ from the Pre-Delivery Inspection.

6. Payment & Collection of the goods ordered

Your agreement with us must be completed in full within fourteen calendar days of the date of which we notify you the vehicle is ready. We will not deliver the vehicle to you unless otherwise agreed on the Contract or in writing by us.

We do require full payment in cleared funds prior to your collection of the goods, by an acceptable means such as Hire Purchase or BACS. The company account details are provided on your Contract of Sale.

7. Deposit Payable

7.1 Subject to clause 7.2 below, and any applicable cancellation provisions at clause 2 above, we shall hold the deposit until the date for payment whereupon it shall be used as part of the price for the vehicle you have agreed to purchase.

7.2 Where you:

a) cancel the agreement under these terms the deposit shall be retained by us to satisfy any liability under clause 2; or

b) are in breach of these terms and we cancel any contract the deposit shall be retained by us to satisfy any liability that you have to us for breach of contract and/or any liability under clause 2.

8. Price:

Any increase in goods due to the imposition of tariffs imposed by the government of the United Kingdom and or the European Union, or inflationary increases imposed by the manufacturer will be applied to this agreement, resulting in the adjustment of the purchase price agreed.

9. Central Registration & Identification Scheme (CRIS)

By signing our Terms and Conditions You hereby give us your irrevocable authority to act as your agent to pass your contact details (name, home address, home and mobile numbers and email address (“Your Contract Information”) to the Central Registration and Identification Scheme (CRiS).

Brokerage Service

1. Commission Agreement:

Commission is fixed at 9% or a minimum of £5,000 dependent on the final motorhome sale price.

2. Pricing:

The Owner sets a minimum reserve selling price of [£]and a maximum selling price of [£]

The Dealer may negotiate on behalf of the Owner within the parameters outlined in this agreement.

3. Responsibilities:

The Owner is responsible for insuring the caravan/motorhome whilst in the custody of the Dealer.

The Dealer is responsible for the safeguard of the vehicle whilst in their possession.

The Dealer is also responsible for marketing and selling the caravan/motorhome.

4. Duration of the Agreement:

This Agreement shall be in effect for a period of variable duration, to be agreed.

5. Marketing and Advertising:

The Dealer will advertise the caravan/motorhome for sale through their website as well as other social media channels.  The Dealer will enhance the vehicle’s market appeal by capturing high-quality images and videos to effectively showcase its features and condition.

6. Payment and Settlement:

Once the vehicle is sold and despatched, the Dealer will deduct the commission and any expenses should they be in excess of £500 from the sale proceeds, and remit the remaining amount to the Owner by BACS within 7 business days (excluding weekends and Bank Holidays).

7. Termination Clause:

Either party may terminate this Agreement with written notice. Should the owner choose to terminate before the 60-day period has lapsed, there will be a penalty of £250 payable by the Owner.

8. Finance:

If there is any outstanding finance on the consigned vehicle, the Dealer is authorised to use the proceeds from the sale to settle this outstanding finance amount on behalf of the Owner.  The Owner agrees to provide all necessary documentation.