black horse finance
Testimonials

Customer Testimonials

We pride ourselves on great customer service and always putting our customers at the forefront of everything we do. We welcome feedback from all of our customers, as it helps us to continue improving and providing you with everything you need. Take a read below of some of the great customer feedback already received.

We were about to buy this same caravan in another dealers special addition in Preston Lancashire when the sales person gave us such an incentive to buy there model, which was actual in a better colour scheme so we came over and bought the Lunar Galaxy in fantastic black and white. The whole customer experience was excellent. We were passed over to their awning specialist who was so knowledgeable and helpful and at no point were any staff pushy to sell us anything, we were left to make our own minds up what and when we bought anything a great experience looked after by Paul Robson

Jun 2018

Very helpful from my first phone call to completion of sale and pickup

Jun 2018

Great service would buy again

Jun 2018

100% the best experience buying my vehicle.

Jun 2018

Enjoyed the experience with the staff and with Neil Jacques just thanks and enjoying SsanyoungTivoli.

Jun 2018

Dont hessitate to put your trust in this team of well informed and helpful people. Also check out the cake in the cafe.

Jun 2018

Very pleased with service given.

Knowledge was outstanding by Mark

Explained everything very well

Overall very happy

Thank You Mark

Jun 2018

Service is comprehensive and comparing prices with other private sales and in most magazines they are competitive.

Jun 2018

Jak Bailes is a credit to Leisure World

May 2018

We got a great deal and first class service thanks.

May 2018

Great Service by Leisure Word.

Mark Dobson was excellent at understanding my needs and ensured the caravan was right for me.

May 2018

nice relaxing atmosphere, would recommend to anyone thinking of buying a caravan. no sales pressure.

May 2018

Excellent service from start to finish

May 2018

I had great help from the sales team at Ebor ,but I must say Daniel temple is a great man to ask for if you what help with you purchase. John Welsh.

May 2018

Our thanks to Jordan Smart who looked after us as new caravaners and provided us with lots of invaluable information we are overjoyed with our Swift Basecamp which was bought at a very competitive price

May 2018

Jak who sold us the van was great nothing at all was to much trouble and still isn’t I would very much recommend him

Apr 2018

Excellent

Apr 2018

Dan was a very nice young man to deal with very happy with service

Apr 2018

will come back again

Apr 2018

Good product, good service, great value. Thank you

Apr 2018

Good friendly service.staff helpful and kmowledgable

Apr 2018

Good friendly service.staff helpful and kmowledgable

Apr 2018

Definitely the right one for us over the moon with it thanks to David for all his help in choosing the right one ☝️

Apr 2018

Well done to every one at Leisure World

Mar 2018

Went to the NEC show to buy this model and Dan went that extra mile to get my business.

Mar 2018

Excellent service from very pleasant staff

Feb 2018

Overall a good experience. Dawn is very approachable and professional, she certainly knows her stuff! Friendly staff .

I would highly recommend Tyneside leisure world for buying anything from accessories to a new caravan, I am sure if I need any questions answered or have any problems that Dawn will do her best to resolve them quickly and to my satisfaction.

Feb 2018

there was absolutely no sales pressure,the caravan we chose was handed over to us in showroom condition.we are delighted with our purchase.

Jan 2018

Jack was patient and helpful from start to finish during our caravan purchase we feel the staff we have met have all been professional and polite

Jan 2018

Happy with our purchase. Ebor have good knowledge of their caravans.

Jan 2018

This is my second purchase from Liesure world and although i had quite a few problems with the first one , the sales manager Gary went the extra mile in putting things right which convinced me i was in safe hands and led to my purchasing my new motorhome and to which i have confidence that should problems occur i am sure they will be dealt with

Jan 2018

I would like to thank everyone at Catterick Caravans for all your help that we have received from yourselves.This is our first first caravan,from the day we walked in the showroom a special thanks to Jak Bailes for all his advice to take us through our sale nothing was too much trouble.Thank you as well to all the sales staff in the shop to the service staff,very helpful in every department I would give them 10 out of 10

Jan 2018

From initial pre-order discussions to collection day the Team at Ebor, York were very professional and nothing was too much trouble. Thank you Gary and the team. Looking forward to many happy times in the new caravan.

Dec 2017

would have no hesitation whatsoever to recommend the sales department..especially chris hankey who even supplied a very comprehensive to do list for first times like us !!

Dec 2017

The initial purchase experience at the Lawns Show, was a pleasure. Between Chris and Hayley they worked hard to meet our requirements. The handover was conducted very thoroughly and professionally by Hayley. Having bought several caravans over many years, this is the most satisfactory purchase to date, but we have just got the van. Let’s hope that the product (Coachman VIP 460) proves to be as satisfactory as the purchase experience.

Dec 2017

from the very first meeting at the NEC we were very please with the kind and knowledgeable approach of the sales person.

Once the sale was agreed, we were kept up to date on the progress of our order and the collection of the caravan was very smooth and efficient.

Jak was very professional in his approach to the sales process and a credit to your organisation.

Dec 2017

From buying the caravan from the show to collecting the new caravan was an enjoyable experience. We can't wait for the spring to arrive to try it out!

Dec 2017

Very pleased with the caravan & overall purchasing experience.

Dec 2017

I have bought my very first motorhome having spent time looking at different styles and finally choosing the right one for me. The sales were very helpful and patient with helpful advice

Dec 2017

Gary was so helpful and made the entire process a true pleasure. We'd had a rather bad experience previously and he listen to our issues and guided us professionally to a better suited caravan. Would highly recommend Leisure world to any would be buyers. An honest and helpful team.

Dec 2017

We had spoken to three other Elddis dealers before we met Jak at the Elddis Open Weekend. One of these was very good: the other two much less so. Jak made it plain that he would like our business and was helpful and informative without being at all pushy. He was personable and professional and took time to demonstrate the features of the Buccaneer and answer our many questions. The sale transaction was smooth and Jak maintained contact with us until we collected our 'van. He has an exemplary approach to customer service which made our buying experience completely stress free. I would not hesitate to recommend Leisure World, particularly Jak who is a real asset to the company.

Dec 2017

Straight forward and very pleasant experience from first enquiry to caravan collection.

Dec 2017

Really can’t praise these guys enough

Nov 2017

David was very helpful and polite and gave us a full explanation of the features of our caravan. We have yet to find out about your after sales service !!

Nov 2017

Dawn customer service was excellent from the first telephone call to handing over the keys. Also offering the option to get back in touch if we have any issues in the future.

Nov 2017

Great experience from start to finish, would definitely recommend to all

Nov 2017

Dan and crew went way beyond the call of duty to please the most demanding customers ever to grace Leisure world

Oct 2017

Great choice of used caravans, all clean and of a good standard.

Oct 2017

Many thanks to Neil for the excellent customer service he gave us on our recent car purchase. He was in contact with us at every stage of the purchase, keeping us informed about the extras we ordered and also a windscreen defect. He assured us everything would be taken care of and even found an interim remedy when MG sent the wrong item when we ordered a boot liner. On picking up the car, he ran us through all the features and even set up my phone to work through the car system. Nothing too much trouble and a salesman who really does care about his customers. Thanks again!

Oct 2017

I was very pleased with the service I received from Ebor. Our salesperson, Daniel Temple, worked hard to get us the deal we wanted and was helpful throughout the buying process, right up to the hand over procedure.

Oct 2017

Exemplar customer service, nothing was too much trouble for Neil and delivered in a professional and friendly way.

Oct 2017

I was just driving past and pulled in.

After seeing a caravan I liked,a salesman (Dan the caravan man) sorted me and my wife out with all the details about the van.

One week later after a full valet and service we collected it and straight off to Whitby to try it out ??

Thanks Dan the caravan man for all your help

Oct 2017

Excellent service which far exceeded our expectations . We would certainly recommend anyone looking to purchase a new caravan to give you a call.

Oct 2017

We purchased a used caravan and Dan did us a very good deal. However we feel we could not have been treated any better even if we had bought a top of the range brand new one. Dan had just the right amount of professionalism combined with a personal touch.We would definitely use Ebor again and recommend it to other. A great experience and a great caravan cleaned and presented to a high standard. Well done

Oct 2017

The whole experience from start to finish was very quick and handled with professionalism, expertise, knowledge and politeness. An overall very satisfying experience and a very good purchase. Will definitely stick with Leisure World for future purchases.

Oct 2017

Neil was courteous throughout the purchase, also bringing humour into the transaction. Thanks for the flower!

No hard sell just a deal we're happy with and would be willing to be a return customer.

Oct 2017

Gary Boanas is a very friendly member of Ebor's team. He made the whole buying process a positive experience, keeping us informed at each stage from order placement to vehicle collection. He even sent us a photograph of our van arriving at Ebor Leisure.

Sep 2017

This is our second van from Catterick Caravans and we found this purchase the most pleasant. Mark Dobson was such a nice sales representative to deal with and he certainly did treat us well. He went through every detail clearly and also emailed us our collection day and time.

We would definitely purchase another caravan from them again due to this experience, a massive improvement and a big thumbs up to everyone involved.

Sep 2017

Just would like to say a huge thank you to all staff especially Daniel Temple, who was our salesman at Leisure World, York for their care and attention during our purchase of a motorhome.

Happy and friendly crew, felt at ease to ask anything. As we were told no question is a silly question.

Many thanks

Barry & Tracey

Sep 2017

every effort was made to rectify the faults before we left the site.New parts have to be ordered in.the service was excellent.

Sep 2017

Neil was so helpful and friendly and was informative without being pushy.

Sep 2017

Fantastic service, All motor home dealers should have a Chris & a Marie. Thanks.

Sep 2017